When a critical event erupts at the workspace, making it suddenly unstable, the consequences for the performance of individuals and teams impacts the physical and psychological integrity of individuals.
Each system attempts to comprehend the event, and to return to normality in a relatively short, appropriate space of time. This response involves a set of cognitive and behavioural efforts to control internal and/or external demands that are perceived as exceeding the available resources. It is a dynamic process, which has the objective of keeping control of the stressful event. Sometimes, these automatic responses may be sufficient because the resources that make up and contribute to the good functioning of the organisational system are rich and aware, and/or they have been previously structured and trained. Sometimes, however, the elements that make up the response slow down, preventing a resilient outcome.
Coping skills in critical events depend on many factors:
1. the meaning that is attributed to the event (individual/group), and that determines its criticality and scope; there is a difference between an earthquake and an accident at work
2. the way in which the group/team/organisation has dealt with past evolutionary tasks or critical moments: as a very close, organised group; or as a conflicted, disorganised group
3. the relationship with the external and internal environment and the type of communication adopted; non-communication helps create anxiety-inducing states
Faced with a crisis, organisations are forced to review their plans, to make changes and to adopt new operating models. The way they do this has a reinforcing or weakening impact on the corporate ecosystem.
Eapitalia World supports companies in identifying the best communication and support strategies to normalise the business climate after a critical event, and to help employees return to perceiving their workplace as a safe and stable place in which the critical event gives way to resources to develop adaptive skills and restore confidence in oneself, in others and in the organisation.